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Our Policy Info
Everything You Need to Know
We founded Pop Umai with one goal in mind: creating the best possible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies, which are detailed below. Contact us if you have further questions and we’ll be happy to help.
Shipping and Delivery
What You Need to Know
PLEASE NOTE: During November and December, shipments may be delayed due to high demand.
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All perishable items are made to order and are expected to be shipped 3-5 business days after order has been placed. Non-perishable items are shipped 1-2 business days after ordering.
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If an order’s shipment is expected to be delayed, Pop Umai will reach out via email to give status updates. Pop Umai cannot guarantee that each package will be delivered on time after it’s been given to the shipping carrier.
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The estimated transit time is 1-7 business days, depending on address and zip code. All items are shipped from Riverside, California.
If you have any questions or concerns before, during or after order has been received, please email info@popumai.com
Cancellations, Refunds and Returns
All the Details
As a small business, cancelling an order once we’ve started working on it will not only be wasteful but can be detrimental. For these reasons, order cancellations are not guaranteed if cancellation has been requested after 24 hours. Orders cancelled before 24 hours will receive a full refund. Orders cancelled after 24 hours may only receive partial credit.
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Pop Umai strives for customer satisfaction. If for any reason, you or a gift recipient are not completely satisfied, please email info@popumai.com for a replacement or return. All cases are different but we will do our best to resolve any issue.